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Systems Engineer I - Citrix

This is a great opportunity if you're passionate about working with Citrix and want to be involved in global-scale projects with a leading and growing company. Our current project portfolio includes a 9000 seat US based XenDesktop 7.15 VDI deployment to our Plasma Collection centers, an additional XenDesktop 7.15 VDI deployment to support global operations, a Global Farm upgrade from 7.12 to 7.15, legacy farm consolidation / migrations and massive expansions in the NetScaler deployments as just a few examples. Key Responsibilities: Provide primary technical support for all aspects of physical/virtual infrastructure and critical systems at the facility level. Maintain assigned systems by continually reviewing assigned infrastructure to make recommendations and assist in hardware replacement and upgrades. Provide periodic software updates based on system performance and trends. Researching and updating all devices for needed software, to correct issues, add needed features or patch for security vulnerabilities. Perform technical writing of policies, procedures and configuration of systems by authoring, updating and maintaining all related documentation. Participate in troubleshooting any/all end user problems related to assigned Infrastructure platforms. Collaborate on incident tracking and reporting with cross functional teams to improve customer experience. Follow Quality Management processes to ensure all systems are in compliance and appropriate documentation in place as specified by established quality management guidelines. Follow approved procedures and change management processes as defined in the quality management system. Provide basic support for datacenter recoverability and high availability operations. Establish and routinely test recovery procedures for responsible systems. Provide fundamental configurations following approved procedures to maintain current security practices on all assigned systems. Promptly inform B.T. Management and B.T. QMD of any known breaches or issues. Provide basic configuration, management and monitoring support for systems. Monitoring of log files of assigned systems to identify reported anomalies and important system data utilizing any tools necessary. Provide off-hours support as it relates to BT functional area. Assist in troubleshooting all end user problems related to systems. Qualifications:   Required Skills & Experience: Bachelor's Degree or equivalent experience; educational concentration in a computer-based discipline (e.g. Computer Science, Information Systems) or a technical discipline (e.g. Engineering, Mathematics) is preferred. 0+ years of related experienceworking with integrated enterprise systems is required. The following Citrix Supportexperience ispreferred:  XenDesktop XenApp NetScaler Citrix Provisioning Services (PVS) Diverse level of knowledge with industry standard server hardware, operating systems, storage area networks, virtualization and networking technologies. Troubleshooting skills combined with the ability to propose, and implement sustainable solutions Preferred Skills & Experience (not required): Pharma/Biotech or similarly regulated environment experiencepreferred. R-081661
Salary Range: NA
Minimum Qualification
Not Specified years

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